1. General provisions
1.1. This policy regarding the processing of personal data (hereinafter referred to as the Policy) defines the procedure for receiving, processing and protecting personal data provided by the user of the website https://dispatch-solutions.ru/ (hereinafter referred to as the User) via the feedback form or online chat.
1.2. The policy was developed on the basis of Federal Law of the Russian Federation No. 152-FZ of June 27, 2006 “On Personal Data”.
1.3. The following terms are used in this Policy:
- Personal Information - any information relating to an individual;
- Operator — administration of the site https://dispatch-solutions.ru/;
- Processing of personal data — any action with personal data, including collection, recording, systematization, storage, clarification, blocking, destruction;
- User — the subject of personal data providing it through a form or chat on the website.
1.4. The processing of personal data is carried out on a legal and fair basis.
1.5. The Operator processes only those personal data that are necessary to achieve the purposes specified in Section 2 of this Policy.
2. Purpose of processing personal data
2.1. The User’s personal data is used for:
- processing requests received via the feedback form or online chat;
- answers to the User’s questions;
- contacting the User to clarify information;
- conclusion and execution of contractual relations, if necessary.
2.2. The Operator does not process special and biometric categories of personal data.
2.3. Volume of collected data:
- name;
- phone number;
- E-mail address;
- text of the appeal (message).
3. Procedure and conditions for processing personal data
3.1. The processing of personal data is carried out by lawful means, with or without the use of automation.
3.2. Actions performed with personal data may include collection, systematization, storage, clarification, blocking, deletion and destruction.
3.3. The User is obliged to provide accurate data and bears the risk of consequences associated with the provision of incorrect or false data.
3.4. The Operator ensures the confidentiality and security of personal data in accordance with the legislation of the Russian Federation.
3.5. Cross-border transfer of personal data is not carried out.
3.6. Personal data are processed until the purpose of their processing is achieved.
3.7. The user has the right to request termination of personal data processing via the feedback form on the website. If consent is revoked, further use of services that require data may be restricted.
3.8. Once the purpose of processing has been achieved, personal data will be destroyed within a period not exceeding 30 days.
4. User rights
4.1. The User has the right:
- demand clarification, blocking or destruction of your personal data;
- receive information about the processing of your data;
- appeal the actions or inactions of the Operator to authorized bodies or to the court.
5. Operator's responsibilities
5.1. The operator is obliged:
- ensure confidentiality and protection of personal data;
- provide information about processing upon the User’s request;
- stop processing and destroy personal data upon achieving the goals or revoking consent;
- If violations are detected, immediately block the data being processed illegally.
6. Final provisions
6.1. This Policy is subject to change. The new version takes effect from the moment it is posted on the website.
